Case Study: AECOM Link

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Building a strong network of on-demand talent

 Building an award-winning employer brand known as AECOM Link

 Connecting 720 on-demand contractors with 40 hiring managers

 Powering workforce agility with an 18% contingent pool


AECOM was looking for an effective solution to enable the organisation to scale up, or down, its workforce as required. Often, client demands required an immediate response, so AECOM was looking to increase their network of available on-demand workers to fulfill those needs.


AECOM looked to Adepto for a solution, a way to build a contractor talent pool which would allow hiring managers to resource workers fast. The organisation needed a way to quickly search for the right people, to track worker skills and experience, and to engage with its contractors. Developing a strong relationship with its contractors was key to AECOM’s rapid response to market and future workforce goals. The organisation also challenged Adepto to address the inconsistent approach in its existing communications with contractors (and vice versa). To create a holistic, long-term approach in engaging and maintaining an external talent pool.

The Adepto platform offered a way for AECOM to cultivate a network of high-quality on-demand workers whilst establishing its employer brand. AECOM branded its Adepto platform as AECOM Link, starting to build awareness of the brand and its opportunities amongst its on-demand workers.

Regular communication and opportunities helped to strengthen the relationship with contractors once they were attracted to sign-up to the platform. Retaining talented workers is crucial to AECOM’s future success, with rising skills shortages affecting the success of organisations to stay competitive. By using Adepto, AECOM reduced its reliance on agencies and external recruiters.

The results

So far, over 720 contractors have been on-boarded onto the platform with 40 hiring managers using Adepto to resource projects. AECOM Link has received media attention and awards for its forward-thinking impact on the future of engineering.

A dedicated team helps to curate communications and engage with the network to ensure they are available to AECOM on-demand. Contractors on the platform have expressed greater happiness and satisfaction in maintaining their profile and connecting more readily with AECOM. Both hiring managers and workers have noted a more seamless flow between posting jobs, expressing interest and being resourced onto a project. Currently, 18% of AECOM’s workforce are contingent and it’s working towards a target of 25%.

On one occasion, a specialised bid writer was found and resourced within four hours of a need arising. The hiring manager required a writer urgently to fulfil a sudden new business opportunity.

“What I like about owning my Adepto profile is it gives you the opportunity to present your whole self… not just what you can do or have done… but who you are and what you potentially can bring to a role more personally. I’m motivated to keep my profile up to date as I know an opportunity is always just around the corner… and perception is everything”

AECOM Contractor, Workforce Agility HR Projects